THE CUSTOM CHARM values your privacy and is committed to protecting the personal information you share with us through our website, THE CUSTOM CHARM. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

When you visit our website, place an order, submit a customization request, or contact us, we may collect personal information such as your name, email address, phone number, billing and shipping details, and order preferences. We may also automatically collect technical information including your IP address, browser type, device information, and browsing activity to improve website functionality and user experience.

When visitors leave comments on the website, we collect the data shown in the comments form along with the visitor’s IP address and browser user agent string to help detect spam and maintain website security. An anonymized string created from your email address, also known as a hash, may be shared with the Gravatar service to check whether you are using it. The Gravatar service privacy policy can be viewed at Gravatar Privacy Policy. Once your comment is approved, your profile picture may become publicly visible alongside your comment.

The information collected by THE CUSTOM CHARM is used to process orders, provide customer support, personalize your shopping experience, improve our products and services, send updates related to your purchases, and maintain the safety and performance of our website. We do not sell, trade, or rent your personal information to third parties. However, information may be shared with trusted service providers involved in payment processing, shipping, delivery, hosting, and legal compliance whenever necessary to complete your order or operate our services effectively.

Our website may use cookies and similar technologies to improve browsing experience, remember user preferences, analyze website traffic, and enhance website performance. Users can choose to disable cookies through their browser settings, although some website features may not function properly as a result.

If you upload images or files for customized products, those files may be stored securely for order processing and product customization purposes. We recommend avoiding the upload of sensitive or confidential personal content. Certain pages on our website may also include embedded content such as videos, social media feeds, or images from third-party platforms. Such embedded content behaves exactly as if you visited the third-party website directly, and those websites may collect data about you independently.

We implement reasonable security measures to protect your information from unauthorized access, misuse, or disclosure. While we strive to maintain secure systems, no online platform can guarantee complete security of transmitted data.

Users may request access to their personal information, correction of inaccurate data, deletion of stored information, or removal from marketing communications by contacting us through our website. We retain customer and transaction information only for as long as necessary to fulfill orders, comply with legal obligations, and improve customer service.

THE CUSTOM CHARM reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with updated information. Continued use of the website after changes are made will indicate acceptance of the revised policy.

For any questions or concerns regarding this Privacy Policy, please contact us through our website at THE CUSTOM CHARM.