Terms and Conditions

Welcome to THE CUSTOM CHARM. By accessing our website, placing an order, or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website.

THE CUSTOM CHARM specializes in customised and personalised products including gifts, décor items, organisers, keyrings, miniatures, sculptures, and other 3D printed creations. Since many products are made according to customer specifications, slight variations in colour, finish, size, or texture may occur and are considered part of the custom manufacturing process.

Customers are responsible for providing accurate information, including names, addresses, uploaded images, custom text, and design instructions. THE CUSTOM CHARM will not be responsible for errors caused due to incorrect information submitted by the customer after order confirmation.

By submitting any image, logo, text, or design for customisation, customers confirm that they own the rights or have permission to use such content. THE CUSTOM CHARM shall not be held liable for any copyright, trademark, or intellectual property violations resulting from customer-submitted content.

All product images displayed on the website are for reference purposes only. Actual product colours and appearance may vary slightly depending on screen settings, lighting conditions, and production methods. Customers may ask for proper images, videos for better clarification, through our contact number.

Orders once placed for any product or customised products cannot be cancelled, returned, or refunded after production has started, only be modified if production not started. Customers may ask for proper images, videos for better clarification, through our contact number.

Delivery timelines are estimated and may vary depending on order quantity, customization complexity, shipping location, and courier services. THE CUSTOM CHARM is not responsible for delays caused by courier companies, natural events, or circumstances beyond our control.

Prices, product availability, offers, and website content may change at any time without prior notice. We reserve the right to refuse or cancel any order if fraudulent activity, pricing errors, or misuse of services is suspected.

THE CUSTOM CHARM strives to provide accurate information and uninterrupted website access; however, we do not guarantee that the website will always be error-free, secure, or continuously available.

Users agree not to misuse the website for unlawful activities, unauthorized copying, hacking, spamming, or any action that may harm the website, brand reputation, or other users.

These Terms and Conditions shall be governed by applicable laws and regulations. Any disputes arising from the use of this website or services shall be subject to the jurisdiction of the appropriate local courts.

By continuing to use our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.